Privacy Policy
Motor Barn
Privacy Policy
Email : marketing@motorbarn.co.za
Website : www.motorbarn.co.za
Last updated : 16-07-2026
By using our website or providing your information to us, you consent to the collection and use of your information as described in this policy.
Who we are
Motor Barn is a motor vehicle dealership based in Ballito, KwaZulu-Natal, South Africa. We are the “responsible party” for personal information collected through this website, as defined under POPIA.
Information Officer contact details:
Email: marketing@motorbarn.co.za
Postal address: 20 Moffat Drive, Ballito, Durban
Information We Collect
We may collect the following categories of personal information:
- Contact details – name, surname, email address, phone number, physical/postal address
- Enquiry and communication data – details you submit via contact forms, WhatsApp, email, or phone regarding vehicles, trade-ins, services, or general enquiries
- Vehicle and finance application data – ID number, proof of income, banking details, employment information, and other details submitted when applying for vehicle finance or a trade-in valuation (where applicable, this may be processed by us and/or shared with third-party finance providers)
- Technical data – IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and similar technologies
- Marketing preferences – whether you’ve opted in to receive newsletters, promotions, or vehicle alerts
We do not knowingly collect special personal information (e.g. health, biometric, or criminal history data) unless specifically required for a finance or credit application, and only with your explicit consent and in compliance with POPIA.
How We Collect Information
- Directly from you, when you fill in a form, request a quote, apply for finance, subscribe to a newsletter, or contact us
- Automatically, through cookies and analytics tools when you browse our website
- From third parties, such as finance providers, credit bureaus, or referral partners, where relevant to processing a finance or trade-in application
Why We Collect and Use Your Information
We process your personal information for purposes including:
- Responding to enquiries about vehicles, services, or pricing
- Processing finance, credit, or trade-in applications (including sharing information with banks, finance houses, or credit providers)
- Facilitating vehicle sales, test drives, and after-sales service
- Sending marketing communications, promotions, or vehicle alerts (only where you have opted in, or as otherwise permitted by law)
- Improving our website and customer experience
- Complying with legal, regulatory, and record-keeping obligations
- Preventing fraud and protecting the security of our business and customers
We only process your information where we have a lawful basis to do so – including your consent, performance of a contract, a legal obligation, or our legitimate business interests.
Sharing of Information
We do not sell your personal information. We may share it with:
- Finance and credit providers, when you apply for vehicle finance
- Credit bureaus, for credit checks where legally required
- Service providers, such as IT hosting, email, and marketing platforms, who process data on our behalf under confidentiality obligations
- Regulators or authorities, where required by law
- Professional advisors, such as auditors or legal counsel, where necessary
All third parties are required to protect your information in a manner consistent with POPIA.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site (analytics)
- Support marketing and retargeting (if applicable)
You can disable cookies through your browser settings; however, this may affect the functionality of our website.
Data Security
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial and tax record-keeping obligations).
Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time (e.g. unsubscribe from marketing communications)
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been misused
Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or guardian, as required under POPIA.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Motor Barn
20 Moffat Drive, Ballito, Durban
Email: marketing@motorbarn.co.za